Dealership was fine, no complaints. Salesperson answered my questions, dealership was well presented and had the car I was seeking.

Just like everyone, I've had to wait a decent amount of time for my vehicle to get serviced, but sometimes you'll be waiting for hours and never know what's going on. The woman who helped me, Mrs. Pamela Allen was a great help and always gave me an update on my vehicles progress, this way I would be able to gage how long I may have to wait and pay. Pamela was a great help!

As a customer at West Covina Performance Ford, Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! I highly recommend this dealer and Service department!!!! Manny and Fiona ROCK!!!!!!!

I don't understand the past reviews....I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! I highly recommend this dealer and Service department!!!! Manny and Fiona ROCK!!!!!!!

Great experience everyone is friendly went the extra mile to help me finance the perfect car to meet my needs.If your looking for a deal on a new or used car come down to West Covina Ford.

Muchas gracias perfomance ford Joel muy bueno tu servicio como vendedor excelente trato muy amable los recomiendo ampliamente para sus futuras compras de autos el mejor perfomance ford

Si quieres un buen trato este es el lugar ideal, andando buscando un ford Ranger nuevo no disponible en el área donde vivo,cathedral city,decidimos manejar un par de horas hasta west covina,tenían varias trocas para escojer,a mi esposa le gustó la Ranger XLT,que biene muy bien equipada,Juan Valencia y la encargada del financiamiento fueron muy amables, ahorramos mucho dinero..Y el financiamiento fue muy facil, definitivamente volveré a este lugar para comprar mi siguiente carro nuevo..Muchas gracias.

UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. They went above and beyond to correct the concerns I had. Adam stuck to his word and worked with me to come to an understanding. Despite my initial challenges, I would highly recommend this location and working with Adam. They are working hard to be competitive, provide fantastic work, and are excelling in their customer service. Thank you. OLD REVIEW: Went in for “the works” service when they opened, however sat there for 30 minutes because they opened late that day. Service manager Adam ended up helping me. He seemed nice at first. We discussed additional routine maintenance for Ford F-150 due at 60-70K. We agreed on a very broad quote of $1000 but that it would for sure be less to take care of the additional work. They took longer than the quoted time while I was on busy schedule that day. They ended up charging me an even $1000 regardless of the promise of it being less and the receipt didn’t give a normal break down. The receipt was modified to show parts only and then the balance was their service charge. Receipts from Ford have always broken down by service. I felt that something wasnt right and talked to Adam about it. He promised he would make it right but asked that I call him back and we agreed that if I found other dealers that did the same service for more reasonable price that he would adjust the cost/give me credit or apply The different to future services. I've called multiple times and left messages and have not received any response. I highly recommend calling other dealers as they are more transparent and won’t rob you. The services at multiple other dealers was significantly cheaper. Don’t come here. In fact, this whole experience makes me never want to buy Ford again.

Overall was a great experience. No pressure, felt In control.

Had an issue with my 2019 f150. Took it in to the performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unbalanced or the type of tires I had. The offered to drive the car a few times to see if they could replicate the issue. Unfortunately they did not feel the vibration but after talking to Robert ball *general manager* he offered to swap my tires to see if it fixes the issue. After a week of driving the truck on the new tires provided to me by the dealership Robert followed up with me to see how the truck is handling and if the issue was fixed. After finding out the issue was fixed he gladly let me keep the new tires. Would recommend going to performance Ford of West Covina for any of your needs whether it’s shopping a mechanical issue or even just a question.

It was a pleasure doing business with the team. Very upfront and honest in providing details and they 100% delivered on getting me the vehicle I wanted for the price I could afford.

Excellent and timely service at Performance Ford, in West Covina, CA . The Service Advisor was very professional, showed that he cared, and was very attentive to my service needs.

Had a great experience with Ivan and Sam! Super nice and patient and was able to work out the numbers to get us a deal! Definitely would recommend Performance Ford to anyone. Awesome customer service.

Anthony was a huge help! He even found a problem that I was not aware of.

Fast, friendly, efficient service, and knowledgable staff.

We would like to thank Sam and his team at Performance Ford in West Covina. We had a great car buying experience after several bad ones. Sam went above and beyond to help us with the right car at the right price. We are so happy with our purchase!

Love the Service. Love my new truck! They have some cool custom concepts. This is my new shop for all my vehicles! Thanks again team Performance Ford

So happy with my new car! I was able to get a great deal with a payment within the budget i was looking for. Thank you for the team at Performance Ford! They took care of making sure i got the car I loved!