As a customer at West Covina Performance Ford, Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! ...
I don't understand the past reviews....I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this ...
Great experience everyone is friendly went the extra mile to help me finance the perfect car to meet my needs.If your looking for a deal on a new or used car come down to West Covina Ford.
Muchas gracias perfomance ford Joel muy bueno tu servicio como vendedor excelente trato muy amable los recomiendo ampliamente para sus futuras compras de autos el mejor perfomance ford
Si quieres un buen trato este es el lugar ideal, andando buscando un ford Ranger nuevo no disponible en el área donde vivo,cathedral city,decidimos manejar un par de horas hasta west covina,tenían varias trocas para escojer,a mi esposa le gustó la Ranger XLT,que biene muy bien equipada,Juan Valencia y la encargada del financiamiento fueron muy amables, ahorramos mucho dinero..Y el financiamiento fue muy facil, definitivamente volveré a este lugar para comprar mi siguiente carro nuevo..Muchas gracias.
UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. They went above and beyond to correct the concerns I had. Adam stuck to his word and worked with me to come to an understanding. Despite my initial challenges, I would highly recommend this location and working with Adam. They are working hard to be competitive, provide fantastic work, and are excelling in their customer service. Thank you. OLD REVIEW: Went in for “the works” service when they opened, however sat there for 30 minutes because they opened late ...
Overall was a great experience. No pressure, felt In control.
Would only go back or recommend them if they had an unbeatable price. I had to be persistent they never called me back. The car for sale I was interested in supposedly had 2 buyers. I was told if they fell through I would get a call. I never did. Even had a friend at my local Ford dealership put his name in to get a call back. He didn't either. Two weeks go by and I notice the car is still on the website. Again I call. It is still available. Why didn't they let me know? No ...
Had an issue with my 2019 f150. Took it in to the performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unbalanced or the type of tires I had. The offered to drive the car a few times to see if they could replicate the issue. Unfortunately they did not feel the vibration but after talking to Robert ball *general manager* he offered to swap my tires to see if it fixes the issue. After a week of driving the truck on the new ...
It was a pleasure doing business with the team. Very upfront and honest in providing details and they 100% delivered on getting me the vehicle I wanted for the price I could afford.
Excellent and timely service at Performance Ford, in West Covina, CA . The Service Advisor was very professional, showed that he cared, and was very attentive to my service needs.
I had been here for my door latch problem, its been fixed and deliver with in stipulated time. Eric was my service agent and he did all work done. Thank You. Further i found all staffs are friendly and supportive.
Had a great experience with Ivan and Sam! Super nice and patient and was able to work out the numbers to get us a deal! Definitely would recommend Performance Ford to anyone. Awesome customer service.
Anthony was a huge help! He even found a problem that I was not aware of.
Fast, friendly, efficient service, and knowledgable staff.
We would like to thank Sam and his team at Performance Ford in West Covina. We had a great car buying experience after several bad ones. Sam went above and beyond to help us with the right car at the right price. We are so happy with our purchase!
Love the Service. Love my new truck! They have some cool custom concepts. This is my new shop for all my vehicles! Thanks again team Performance Ford
So happy with my new car! I was able to get a great deal with a payment within the budget i was looking for. Thank you for the team at Performance Ford! They took care of making sure i got the car I loved!