Customer Testimonials

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DealerRater Jan 8, 2024

Carlos and his staff in service are top notch people. Once you purchase your truck, you rarely interact with anyone from sales, rather always with the service staff. Carlos and his staff represent your dealership in a positive and professional manner.

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DealerRater Dec 14, 2023

The wait time was less than I expected, and they let me know of other services I may need in the future. Staff are friendly.

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DealerRater Mar 30, 2023

We are a local Concrete Construction Company with a small fleet of Ford Trucks and cars. Our trucks are always out of a project but we needed to get one in for a minor recall issue. Due to the weather, it was a perfect day to get it in to get this recall resolved yesterday. I called and took a chance asking if they could possibly squeeze us in. They said to bring it right down and the girls in the service department called to the guys to come and get it and get it done so we wouldn't ...

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DealerRater Mar 20, 2023

Dealership was fine, no complaints. Salesperson answered my questions, dealership was well presented and had the car I was seeking.

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DealerRater Nov 23, 2022

I don't understand the past reviews....I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this ...

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DealerRater May 29, 2021

Muchas gracias perfomance ford Joel muy bueno tu servicio como vendedor excelente trato muy amable los recomiendo ampliamente para sus futuras compras de autos el mejor perfomance ford

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DealerRater Apr 15, 2021

UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. They went above and beyond to correct the concerns I had. Adam stuck to his word and worked with me to come to an understanding. Despite my initial challenges, I would highly recommend this location and working with Adam. They are working hard to be competitive, provide fantastic work, and are excelling in their customer service. Thank you. OLD REVIEW: Went in for “the works” service when they opened, however sat there for 30 minutes because they opened late ...

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DealerRater Mar 2, 2021

Had an issue with my 2019 f150. Took it in to the performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unbalanced or the type of tires I had. The offered to drive the car a few times to see if they could replicate the issue. Unfortunately they did not feel the vibration but after talking to Robert ball *general manager* he offered to swap my tires to see if it fixes the issue. After a week of driving the truck on the new ...

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DealerRater Jan 12, 2021

It was a pleasure doing business with the team. Very upfront and honest in providing details and they 100% delivered on getting me the vehicle I wanted for the price I could afford.

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