Customer Testimonials
Moe was amazing as a salesperson. Absolutely nice guy and hooked up a great deal.
The mobile service was very well performed! The young man called a head of time and arrived just as indicated. I appreciated it.
I loved this dealership. Maybe not as big and fancy as others, but everyone was so nice, and knowledgeable and NOT PUSHY! Scott listened to us, and didn't pressure us. I felt very comfortable, unlike other dealerships. Would definitely come back again!
Manny Hernandez took care of all the stress that of purchasing my Truck. Performance ford is the best place in Los Angeles county to purchase a New Ford, Certified Ford, Truck, Car, SUV, or electric vehicle. Located in West Covina but serving all whom want to get a great deal near Los Angeles. It was a short drive from chino hills to their location. Manny Hernandez the Fleet Director took my calls, my emails, and answered every question with detail and care. His Ford knowledge, experience and dedication to detail made this Truck Purchase hassle free with no pressure or ...
Carlos and his staff in service are top notch people. Once you purchase your truck, you rarely interact with anyone from sales, rather always with the service staff. Carlos and his staff represent your dealership in a positive and professional manner.
The wait time was less than I expected, and they let me know of other services I may need in the future. Staff are friendly.
We are a local Concrete Construction Company with a small fleet of Ford Trucks and cars. Our trucks are always out of a project but we needed to get one in for a minor recall issue. Due to the weather, it was a perfect day to get it in to get this recall resolved yesterday. I called and took a chance asking if they could possibly squeeze us in. They said to bring it right down and the girls in the service department called to the guys to come and get it and get it done so we wouldn't ...
Dealership was fine, no complaints. Salesperson answered my questions, dealership was well presented and had the car I was seeking.
I don't understand the past reviews....I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this ...
Muchas gracias perfomance ford Joel muy bueno tu servicio como vendedor excelente trato muy amable los recomiendo ampliamente para sus futuras compras de autos el mejor perfomance ford
UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. They went above and beyond to correct the concerns I had. Adam stuck to his word and worked with me to come to an understanding. Despite my initial challenges, I would highly recommend this location and working with Adam. They are working hard to be competitive, provide fantastic work, and are excelling in their customer service. Thank you. OLD REVIEW: Went in for “the works” service when they opened, however sat there for 30 minutes because they opened late ...
Had an issue with my 2019 f150. Took it in to the performance Ford of West Covina and let the service department know I was feeling vibration. I was given advice that it could be the tires being unbalanced or the type of tires I had. The offered to drive the car a few times to see if they could replicate the issue. Unfortunately they did not feel the vibration but after talking to Robert ball *general manager* he offered to swap my tires to see if it fixes the issue. After a week of driving the truck on the new ...
It was a pleasure doing business with the team. Very upfront and honest in providing details and they 100% delivered on getting me the vehicle I wanted for the price I could afford.